{"id":122,"date":"2019-01-03T12:32:41","date_gmt":"2019-01-03T12:32:41","guid":{"rendered":"http:\/\/lesespacesrocroy.fr\/?page_id=122"},"modified":"2024-04-03T10:22:39","modified_gmt":"2024-04-03T10:22:39","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/lesespacesrocroy.fr\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Introduction<\/span><\/h2>\n

Les Espaces Rocroy operates a Hotel which provides Clients with Accommodation(s) and related services, namely through the Website(s) www.lesespacesrocroy.fr. The ultimate objective of our teams is your satisfaction and the trust you place in us. In this spirit and in compliance with your expectations, we have adopted a rigorous personal data protection policy, aligned with the requirements of the General Data Protection Regulation (GDPR). This policy illustrates our commitment to you and is intended to provide a general overview of our privacy practices.<\/span><\/p>\n

The processing of personal data, as detailed below, is carried out regarding Accommodation(s) booking offered via its Website(s) www.lesespacesrocroy.fr. The processing operations mentioned in this privacy policy do not systematically involve personal data in the strict sense of the legislation relating to the protection of privacy (law of January 6, 1978 or European regulation GDPR).\u00a0<\/span><\/p>\n

In order to allow the Customer to make a Reservation(s) directly with the establishment, Les Espaces Rocroy provides a Booking Engine which allows Users to check availability according to multiple criteria (dates, price , room categories, etc.) and book a stay and other optional services.<\/span><\/p>\n

The Booking Engine is a crucial tool regarding the relationship between the Client and\u00a0 Les Espaces Rocroy,it is therefore important to first specify that Les Espaces Rocroy does not own the Booking Engine, it is a solution operated by an independent service provider, namely the company D-edge. By clicking on the \u201cBook now\u201d or \u201cSearch\u201d button highlighted on the Website(s), the Client is redirected to a page of the Booking Engine (sometimes integrated into the Website(s) as \u201ciframe\u201d). When you use the Booking Engine your data is collected and used by the company D-edge, we strongly invite you to first consult their confidentiality policy available at the following link https:\/\/www.d-edge.com\/fr\/mentions-legales\/.\u00a0<\/span><\/p>\n

Les Espaces Rocroy organizes its activity in compliance with the principle of data minimization which consists of collecting only necessary personal data (data minimization), we inform you when a collection is not strictly necessary.<\/span><\/p>\n

Definitions<\/span><\/h2>\n

The terms defined in this Privacy Policy supplement or clarify the terms defined in the General Conditions.\u00a0<\/span><\/p>\n

Booking Engine : Software solution allowing customers to make a Reservation(s) online, directly with the establishment, based on room availability (checked in real time) and a multitude of criteria (example: price, dates, types of bedroom).<\/span><\/p>\n

Website(s) : Websites whose domain name belongs to Les Espaces Rocroy and offering Accommodation(s) booking of the establishment.<\/span><\/p>\n

Accommodation(s) and related services : rooms, meeting rooms and various main and related services and products that the User(s) can order, purchase, rent, reserve or consume from Les Espaces Rocroy.<\/span><\/p>\n

Accommodation(s) booking : Online order, purchase, payment or booking services for different products and services on the Booking Engine.<\/span><\/p>\n

Reservation(s) : The order of a Service or Product available and completed via the Booking Engine.<\/span><\/p>\n

User(s) : Anyone using a Website(s) or the Booking Engine.<\/span><\/p>\n

Recipient(s) : Any natural or legal person who receives personal data from Les Espaces Rocroy, this may include Les Espaces Rocroy employees or external entities (for example: partners, banking establishments, etc.).<\/span><\/p>\n

Personal data : Any information relating to an identified or identifiable natural person (\u2018data subject\u2019). An identifiable natural person is one who can be identified, directly or indirectly, in particular by a reference to an identifier, such as name, identification number, location data, online identifier, or one or more factors that are specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.<\/span><\/p>\n

Purpose(s) : The main objectives assigned to the processing and the substantial functions implemented.<\/span><\/p>\n

Data subject : User(s) or Customers whose Personal Data is collected and integrated into the Processing of the Personal Data of Les Espaces Rocroy.<\/span><\/p>\n

Controller : The company Les Espaces Rocroy is the entity responsible for processing personal data for the processing activities listed in this privacy policy and carried out as part of the Accommodation(s) booking offered via the Booking Engine and its Website(s), unless otherwise indicated or explicitly stated.<\/span><\/p>\n

Processor : Any natural or legal person who processes Personal Data on behalf of Les Espaces Rocroy.<\/span><\/p>\n

Personal data processing: Any operation or set of operations relating to Personal Data, regardless of the process used, such as collection, recording, organization, conservation, adaptation or modification, extraction, consultation, use, communication by transmission, broadcast or any other form of making available, reconciliation or interconnection, as well as blocking, erasure or destruction.<\/span><\/p>\n

Transparency and detailed information<\/span><\/h2>\n

First of all, transparency is expressed by reminding you what information you are entitled to access regarding the processing activities. Therefore, in case you consider that information is missing or is not sufficiently clear in this Privacy Policy, we invite you to contact our DPO who will endeavor to answer your questions.<\/span><\/p>\n

The information relating to the processing activities of your personal data that we share with you:<\/span><\/p>\n

    \n
  1. The identity and contact details of the data controller.<\/span><\/li>\n
  2. Contact details of the data protection officer.<\/span><\/li>\n
  3. Recipients or categories of recipients.<\/span><\/li>\n
  4. Where applicable, the legitimate interests pursued by the data controller or by a third party.<\/span><\/li>\n
  5. Where applicable, the fact that the controller intends to transfer personal data to a third country or to an international organization.<\/span><\/li>\n
  6. The duration of data retention.<\/span><\/li>\n
  7. The existence of the right to request from the controller access to your personal data, rectification or erasure thereof, or the restriction of processing relating to the data subject, or the right to object processing and the right to data portability.<\/span><\/li>\n
  8. Where applicable, the existence of the right to withdraw consent at any time.<\/span><\/li>\n
  9. The right to lodge a complaint with a supervisory authority.<\/span><\/li>\n
  10. The information on whether the requirement to provide personal data is of a regulatory or contractual nature or whether it conditions the conclusion of a contract and whether the data subject is obliged to provide the personal data, as well as the possible consequences of non-provision of this data.<\/span><\/li>\n
  11. The existence of automated decision-making, including profiling.<\/span><\/li>\n
  12. The information about any further processing of personal data for a purpose.<\/span><\/li>\n
  13. The data controller and the objectives of collecting this data (purposes).<\/span><\/li>\n
  14. The legal basis for data processing.<\/span><\/li>\n
  15. The mandatory or optional nature of the data collection in order to manage your request and the reminder of the categories of the processed data.<\/span><\/li>\n
  16. The source of the data (when other data than those provided via the online service are used to process your request).<\/span><\/li>\n
  17. The categories of data subjects.<\/span><\/li>\n
  18. The recipients of the data (in principle, only our company, unless otherwise specified when transmission to a third party is necessary).<\/span><\/li>\n
  19. The duration of data retention.<\/span><\/li>\n
  20. Security measures (general description).<\/span><\/li>\n
  21. The possible existence of data transfers outside the European Union or automated decision-making.<\/span><\/li>\n
  22. Your rights and how to exercise them.<\/span><\/li>\n<\/ol>\n

    Data sources<\/span><\/h2>\n

    Data subjects<\/span><\/h3>\n

    The Accommodation(s) booking offered by Les Espaces Rocroy requires you to communicate certain information to enable you to make a Reservation(s). All personal data is then provided to us in general by you, the data subject concerned by the processing. You can also share certain information of your own volition in order to benefit from a better quality of service during the Accommodation(s) and related services (ex : special diet). In this case, be sure to only communicate the strictly necessary information, including in free text fields (for example the \u201cmessage\u201d field in a form). Likewise during your communication with our Customer Service, via our contact form, our messaging or any other solutions that we use, social networks or specialized service providers.<\/span><\/p>\n

    Other User(s)<\/span><\/h3>\n

    In order to respect the principle of minimizing the processing of personal data, the email of the people accompanying you is not required during the Reservation(s), consequently, Les Espaces Rocroy cannot enter directly into contact with the accompanying persons. Therefore, we ask you to ensure the accuracy of the data that you may share with us concerning them, and then to share with them, as soon as possible, the link to this Privacy Policy page, in order to inform them about the processing of their data and their rights.<\/span><\/p>\n

    Automatically<\/span><\/h3>\n

    When browsing our Website(s) or using the Booking Engine, certain information about you is automatically collected.<\/span><\/p>\n

    Accessible to the public<\/span><\/h3>\n

    For Professional Clients or Partners, certain publicly accessible legal data, concerning the legal entity for which they act, may be provided by specialized partners.<\/span><\/p>\n

    Partners<\/span><\/h3>\n

    Commercial partners.<\/span><\/p>\n

    Service Provider(s)<\/span><\/h3>\n

    Accommodation(s) booking involves using external service providers such as the Booking Engine. In certain situations, these service providers may be required to send us certain information about you, mainly in order to finalize a Reservation(s).\u00a0<\/span><\/p>\n

    Processing activities<\/span><\/h2>\n

    The purposes of the processing activities are based on the following legal bases described in the General Data Protection Regulation (GDPR): your consent (which you can withdraw at any time), performance of a contractual or pre-contractual obligation, legal duty, legitimate interest.<\/span><\/p>\n

    Reservation(s) via the Booking Engine<\/span><\/h3>\n

    Purpose<\/span><\/h4>\n

    Allow the User(s) to search for and, then,complete and manage their Reservation(s) online as smoothly and comfortably as possible. To clarify, this involves any communication relating to your Reservation(s) (confirmations, reminders, invoicing, modifications).<\/span><\/p>\n

    Subsequent Purpose(s): Proposals for services closely linked to the Reservation(s) of Accommodation(s) and related services (e.g.: additional proposals, anniversary date offers).<\/span><\/p>\n

    Legal basis<\/span><\/h4>\n

    6.1.b – the processing is necessary for the performance of a contract to which the data subject is a party or for the execution of pre-contractual measures taken at the request of the data subject.<\/span><\/p>\n

    Data provision requirement<\/span><\/h4>\n

    The Reservation(s) cannot be finalized if the required data is not communicated by the User(s).<\/span><\/p>\n

    Categories of data likely to be processed<\/span><\/h4>\n